Payments

All charges are shown in Australian Dollars. Payments are to be made in Australian dollars. Hostway accepts the following types of payment:

- Cheque/money order

Please make out to:
Hostway Corporation
Suite 73, 89 – 97 Jones Street
Ultimo NSW 2007

- Credit card (VISA, MasterCard, American Express)

- Direct Bank Deposit

Name: Hostway Corporation
Bank: St George Bank
BSB: 112 – 879
A/C: 001 353 115

All payments are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. If you provide Hostway your credit card information, you authorize Hostway to automatically charge your credit or debit card for charges that apply to your account. Charges subsequent to your initial order will accumulate in your account until such charges exceed $9.95. Hostway will then automatically charge your credit card on the next Account Statement Date. You are responsible for directly updating, or notifying Hostway, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status). 

Customers not paying by credit card agree to make payment of their balance due within ten (10) days of the Account Statement Date.

Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including legal fees, court costs, and collection agency fees.

Billing Cycles (Terms)

Hostway offers three Billing Cycles (terms) for hosting charges: Monthly, Quarterly (3 months) and Yearly (12 months). The Billing Cycle begins on the Plan Activation Date. Resellers are limited to the monthly Billing Cycle for all of their charges. Non-credit card payment methods are limited to Annual or Quarterly Billing Cycles. 

You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal.

All additional features added to an account are charged monthly. Additional items are non-refundable

Account Renewals

In order to insure uninterrupted service to your website, all plans will automatically renew at the end of the plan’s Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.

Statements

Hostway does not mail paper invoices or statements. Statements can be viewed and printed through SiteControl. Customers may elect to receive their monthly account billing statement via email. This option may be selected in SiteControl.

Hostway provides online Account Administration pages where you can obtain your Tax Invoices. These pages are available within SiteControl.

These tax invoices provide all the necessary information to claim a GST tax input credit. Please print off a copy of these invoices and maintain them for your records.

Fees

Returned (NSF) Cheques
Hostway charges a $25.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order. 

Credit Card Chargebacks
A $25.00 chargeback fee will be assessed for each credit card chargeback received by Hostway.

Direct Bank Deposit
Hostway does NOT charge fees for accepting payment via direct bank deposit.

For international customers, cheques and money orders must be drawn in Australian Dollars. International wire transfers may be assessed a $25.00AUD processing fee by an intermediary bank. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to Hostway or the amount credited to your account will be less than your intended payment.

Reactivation
Customers that wish to reactivate a closed account will be assessed a $19.95 reactivation fee. A $99.95 fee will be assessed if Hostway restores your data files to your reactivated account. 

Hosting Plan Changes 
Customers electing to change to a lower priced hosting plan on the same platform will be charged a $19.95 downgrade fee. There is no upgrade fee for upgrading to a higher priced plan, however, you will be charged any difference between the setup fee applicable to your new and former plans. 

Platform Change
Customers that elect to change plans to a different operating system platform will be charged a $19.95 platform change fee.

Account Splits and Mergers
Hostway encourages customers to merge hosting plans contained in two or more accounts into one account. There is no fee for this service. Customers may also request that Hostway separate one or more plans contained under one account into separate accounts. The fee for this service is $19.95 for each new account created and is charged to the new account. Please direct all requests for these services to: billing@hostway.com.au

Cancellations

Hosting plans will automatically renew until a plan is cancelled. Cancellation of service requests may be submitted online through Site Control. Cancellations may also be submitted via fax at (02) 9922 6311, or postal mail to: Hostway Corporation Pty Ltd, Attn Billing Dept., Suite 807, 100 Walkers Street, North Sydney, NSW 2060. Either print or write all required information contained on the cancellation form. Cancellation requests submitted via email cannot be accepted for security reasons.

Cancellation requests must be received by Hostway a minimum of ten (10) days prior to the end of your Billing Cycle. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by Hostway. Hostway is unable to cancel your account effective for a future date. Hostway will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Hostway as soon as possible. 

Hostway does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to Hostway's services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. Hostway Corporation reserves the right to cancel any account, at any time, without notice, for any reason Hostway Corporation considers appropriate.

30 Day Money Back Guarantee

Each of Hostway’s shared hosting plans carries a 30-day unconditional money back guarantee. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund of the fees paid in advance (excluding setup fees) upon plan cancellation. The following services do not qualify for the 30 Day Money Back Guarantee: additional items and services; domain name registration; dedicated servers; items and services ordered through the reseller program; domain parking plus; and overage fees.

Refund Policy

Refunds are only available in accordance with the 30 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 30 days. 

Credit Card Disputes/Chargebacks

Hostway has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at Hostway's discretion. A charge of $25.00 per chargeback will be assessed to all accounts that receive a chargeback.

Miscellaneous

Hostway's policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.