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Managed Servers Advantage vs. Dedicated
Servers |
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Basic managed support and maintenance includes network
maintenance, server setup, racking, and configuration; installation
of OS's and OS parameters; adding/removing hardware; maintaining
basic monitoring services; basic IP services; troubleshooting;
responses to work requests and trouble tickets; and client consultation.
Customer charges are variable and usage-based. Customer charges
are variable and usage-based. Fee is usually based on half-hour
increments and charges are $50 per every half-hour. Hostway will
confirm any charges before performing any fee-based work. Please
see below for the full details:
| Operating System (Windows, RH Linux) |
Managed
Server Advantage |
Dedicated
Server |
| Initial Configuration |
 |
|
| Troubleshooting |
|
|
| Standard Security Updates |
|
|
| Kernel Recompilation and Upgrades |
|
Fee |
| Tuning, optimization |
|
Fee |
| Advanced Customization |
N/A |
Fee |
| Operating System Re-installation |
Fee |
Fee |
| Web Server |
Managed Server Advantage |
Dedicated Server |
| Installation |
|
|
| Initial Configuration |
|
|
| Troubleshooting |
|
|
| Installation of Web Server Modules |
Fee |
Fee |
| Setting limitations |
Fee |
Fee |
| Users |
Managed Server Advantage |
Dedicated Server |
| Installation |
|
|
| Initial Configuration |
|
|
| Troubleshooting |
|
|
| Tuning, optimization |
|
Fee |
| Security |
Fee |
Fee |
| FTP mirror |
Fee |
Fee |
| DNS |
Managed Server Advantage |
Dedicated Server |
| DNS Configuration On Hostway Nameserver |
|
Up to 10 / 10+ Fee |
| DNS Troubleshooting on Hostway Name
Servers |
|
|
| Installation of Personal DNS |
|
|
| Initial Configuration of Personal
DNS |
N/A |
|
| Troubleshoot Personal DNS |
N/A |
|
| Installation of DNS Patches |
|
Fee |
| Tuning, optimization |
|
Fee |
| Database |
Managed Server Advantage |
Dedicated Server |
| Installation |
|
|
| Initial Configuration |
|
|
| Troubleshooting |
Fee |
Fee |
| Advanced Customization |
Fee |
Fee |
| Security |
Fee |
Fee |
| Tuning, optimization |
Fee |
Fee |
| Updates and patches |
Fee |
Fee |
| Re-installation |
Fee |
Fee |
| Debug |
Fee |
Fee |
| Listed 3rd Party Applications |
Managed Server Advantage |
Dedicated Server |
| Installation |
|
Fee |
| Initial Configuration |
|
Fee |
| Troubleshoot |
Fee |
Fee |
| Advanced Customization |
Fee |
Fee |
| Non-Listed 3rd Party Application |
Managed Server Advantage |
Dedicated Server |
| Installation |
N/A |
Fee |
| Configuration |
N/A |
Fee |
| Troubleshoot |
N/A |
Fee |
| Repair |
N/A |
Fee |
| Application Scripts |
Managed Server Advantage |
Dedicated Server |
| CGI |
N/A |
Fee |
| PHP |
N/A |
Fee |
| ASP |
N/A |
Fee |
| ColdFusion |
N/A |
Fee |
| Cronjob |
N/A |
Fee |
| Java |
N/A |
Fee |
| Other |
Managed Server Advantage |
Dedicated Server |
| Advanced Security |
|
Fee |
All services can be requested at any time. Additional services
can be added via the Work Order Request Form found in “Support”
section of SiteControl. Assistance to specific problems can be
resolved by generating a trouble-ticket by also going to the “Support”
section in SiteControl.
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For all troubleshooting, repair,
installation, and backup services, Hostway requires direct
access to the customer's server. TruFlex customer agrees
to allow Hostway this access as long as customers would
like such services. In the case of backups for Linux or
Windows 2000 platform servers, the backup system requires
access to the customer's server to copy stored information.
Customer acknowledges that it is the customer's responsibility
to maintain this access. Changing this information without
notifying Hostway will result in cessation of backup services
at no fault to Hostway. |
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