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BILLING POLICY |
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All charges are shown in Australian
Dollars. Payments are to be made in
Australian dollars. Hostway accepts
the following types of payment:
- Cheque/money order
Please make out to:
Hostway Corporation Pty Ltd
PO Box Q1114, QVB, NSW 1230, Australia
- Credit card (VISA, MasterCard,
American Express)
- Direct Bank Deposit
Name: Hostway Corporation
Bank: St George Bank
BSB: 112 – 879
A/C: 001 353 115
All payments are due on the Account
Statement Date. The Account Statement
Date is the monthly anniversary of the
date the account was activated. If you
provide Hostway your credit card information,
you authorize Hostway to automatically
charge your credit or debit card for
charges that apply to your account.
Charges subsequent to your initial order
will accumulate in your account until
such charges exceed $9.95. Hostway will
then automatically charge your credit
card on the next Account Statement Date.
You are responsible for directly updating,
or notifying Hostway, of any changes
to your credit card (including, but
not limited to card number, expiration
date, billing address, or card status).
Customers not paying by credit card
agree to make payment of their balance
due within ten (10) days of the Account
Statement Date.
Accounts that are thirty (30) days
past due will be automatically suspended.
All past due and unpaid balances are
subject to collection. In the event
of collection, you will be liable for
costs of collection including legal
fees, court costs, and collection agency
fees.
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| Hostway offers three Billing Cycles (terms)
for hosting charges: Monthly, Quarterly
(3 months) and Yearly (12 months).
The Billing Cycle begins on the Plan Activation
Date. Resellers are limited to the monthly
Billing Cycle for all of their charges.
Non-credit card payment methods are limited
to Annual or Quarterly Billing Cycles.
You may elect to change your Billing
Cycle at any time; however, the new Billing
Cycle will only take effect at the time
of the next plan renewal.
All additional features added to an account
are charged monthly. Additional items
are non-refundable |
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| In order to insure uninterrupted service
to your website, all plans will automatically
renew at the end of the plan’s Billing
Cycle. Plan renewal charges are based on
the prevailing rate on the date of renewal
according to the service selected. Plans
are renewed for the same billing cycle.
If you wish to cancel your plan before plan
renewal, please refer to the Cancellation
section below. |
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| Hostway does not mail paper invoices
or statements. Statements can be viewed
and printed through SiteControl. Customers
may elect to receive their monthly account
billing statement via email. This option
may be selected in SiteControl.
Hostway provides online Account Administration
pages where you can obtain your Tax Invoices.
These pages are available within SiteControl.
These tax invoices provide all the necessary
information to claim a GST tax input credit.
Please print off a copy of these invoices
and maintain them for your records. |
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- Returned (NSF) Cheques
| Hostway charges
a $25.00 fee for returned
(NSF) checks. Customers
that issue an NSF check
will be required to submit
future payments with a certified
check or money order. |
- Credit Card Chargebacks
| A $25.00 chargeback
fee will be assessed for
each credit card chargeback
received by Hostway. |
- Direct Bank Deposit
| Hostway does
NOT charge fees for accepting
payment via direct bank
deposit.
For international customers,
cheques and money orders
must be drawn in Australian
Dollars. International
wire transfers may be
assessed a $25.00AUD processing
fee by an intermediary
bank. In addition, your
issuing bank may also
charge a fee for sending
the wire. Please add these
fees to the amount that
you are sending to Hostway
or the amount credited
to your account will be
less than your intended
payment. |
- Reactivation
| Customers
that wish to reactivate
a closed account will be
assessed a $19.95 reactivation
fee. A $99.95 fee will be
assessed if Hostway restores
your data files to your
reactivated account. |
- Hosting Plan Changes
| Customers
that elect to change plans
to a different operating
system platform will be
charged a $19.95 platform
change fee. |
- Account Splits and Mergers
| Hostway encourages
customers to merge hosting
plans contained in two or
more accounts into one account.
There is no fee for this
service. Customers may also
request that Hostway separate
one or more plans contained
under one account into separate
accounts. The fee for this
service is $19.95 for each
new account created and
is charged to the new account.
Please direct all requests
for these services to: billing@hostway.com.au |
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| Hosting plans will automatically renew
until a plan is cancelled. Cancellation
of service requests may be submitted online
through Site Control. Cancellations may
also be submitted via fax at (02) 9922 6311,
or postal mail to: Hostway Corporation Pty
Ltd, Attn Billing Dept., Suite 807, 100
Walkers Street, North Sydney, NSW 2060.
Either print or write all required information
contained on the cancellation form. Cancellation
requests submitted via email cannot be accepted
for security reasons. Cancellation requests
must be received by Hostway a minimum
of ten (10) days prior to the end of your
Billing Cycle. Cancellations submitted
later than this time may result in automatic
renewal of your hosting plan. Cancellations
become effective on the day processed
by Hostway. Hostway is unable to cancel
your account effective for a future date.
Hostway will confirm the cancellation
request when it is processed. If you do
not receive a confirmation, please contact
Hostway as soon as possible.
Hostway does not monitor, and will not
automatically cancel, plans for problems
related to domain name transfers, non-usage,
Internic, your ISP, or any other secondary
issues not directly related to Hostway's
services. Cancellation of services does
not relieve the customer from paying any
outstanding balance owed on the account.
Hostway Corporation reserves the right
to cancel any account, at any time, without
notice, for any reason Hostway Corporation
considers appropriate. |
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| Each of Hostway’s shared hosting
plans carries a 30-day unconditional money
back guarantee. If you are not completely
satisfied with our services or support within
the first 30 days, you will be given a full
refund of the fees paid in advance (excluding
setup fees) upon plan cancellation. The
following services do not qualify for the
30 Day Money Back Guarantee: additional
items and services; domain name registration;
dedicated servers; items and services ordered
through the reseller program; domain parking
plus; and overage fees. |
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| Refunds are only available in accordance
with the 30 Day Money Back Guarantee. Refunds
will be provided in the same payment method
of the original payment. There are no refunds
offered or promised after 30 days. |
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| Hostway has a zero tolerance policy for
chargebacks. Any customer who disputes a
credit card payment is subject to a fine,
suspension and account termination at Hostway's
discretion. A charge of $25.00 per chargeback
will be assessed to all accounts that receive
a chargeback. |
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| Hostway has a zero tolerance policy for
chargebacks. Any customer who disputes a
credit card payment is subject to a fine,
suspension and account termination at Hostway's
discretion. A charge of $25.00 per chargeback
will be assessed to all accounts that receive
a chargeback. |
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ALL PRICES
