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| Billing
Policy |
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Payments |
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All charges are shown in Australian Dollars.
Payments are to be made in Australian dollars. Hostway
accepts the following types of payment:
- Cheque/money order
Please make out to:
Hostway Corporation Pty Ltd
PO Box Q1114, QVB, NSW 1230, Australia
- Credit card (VISA, MasterCard, American
Express)
- Direct Bank Deposit
Name: Hostway Corporation
Bank: St George Bank
BSB: 112 – 879
A/C: 001 353 115
All payments are due on the Account Statement Date.
The Account Statement Date is the monthly anniversary
of the date the account was activated. If you provide
Hostway your credit card information, you authorize
Hostway to automatically charge your credit or debit
card for charges that apply to your account. Charges
subsequent to your initial order will accumulate
in your account until such charges exceed $9.95.
Hostway will then automatically charge your credit
card on the next Account Statement Date. You are
responsible for directly updating, or notifying
Hostway, of any changes to your credit card (including,
but not limited to card number, expiration date,
billing address, or card status).
Customers not paying by credit card agree to make
payment of their balance due within ten (10) days
of the Account Statement Date.
Accounts that are thirty (30) days past due will
be automatically suspended. All past due and unpaid
balances are subject to collection. In the event
of collection, you will be liable for costs of collection
including legal fees, court costs, and collection
agency fees.
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| Billing Cycles
(Terms) |
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| Hostway offers three Billing Cycles (terms) for hosting
charges: Monthly, Quarterly (3 months) and Yearly
(12 months). The Billing Cycle begins on the
Plan Activation Date. Resellers are limited to the monthly
Billing Cycle for all of their charges. Non-credit card
payment methods are limited to Annual or Quarterly Billing
Cycles.
You may elect to change your Billing Cycle at any
time; however, the new Billing Cycle will only take
effect at the time of the next plan renewal.
All additional features added to an account are charged
monthly. Additional items are non-refundable |
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| Account Renewals |
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| In order to insure uninterrupted service to your
website, all plans will automatically renew at the end
of the plan’s Billing Cycle. Plan renewal charges
are based on the prevailing rate on the date of renewal
according to the service selected. Plans are renewed
for the same billing cycle. If you wish to cancel your
plan before plan renewal, please refer to the Cancellation
section below. |
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| Statements |
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| Hostway does not mail paper invoices or statements.
Statements can be viewed and printed through SiteControl.
Customers may elect to receive their monthly account
billing statement via email. This option may be selected
in SiteControl.
Hostway provides online Account Administration pages
where you can obtain your Tax Invoices. These pages
are available within SiteControl.
These tax invoices provide all the necessary information
to claim a GST tax input credit. Please print off
a copy of these invoices and maintain them for your
records. |
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| Fees |
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- Returned (NSF) Cheques
| Hostway charges a $25.00
fee for returned (NSF) checks. Customers
that issue an NSF check will be required
to submit future payments with a certified
check or money order. |
- Credit Card Chargebacks
| A $25.00 chargeback fee
will be assessed for each credit card
chargeback received by Hostway. |
- Direct Bank Deposit
| Hostway does NOT charge
fees for accepting payment via direct
bank deposit.
For international customers, cheques
and money orders must be drawn in
Australian Dollars. International
wire transfers may be assessed a $25.00AUD
processing fee by an intermediary
bank. In addition, your issuing bank
may also charge a fee for sending
the wire. Please add these fees to
the amount that you are sending to
Hostway or the amount credited to
your account will be less than your
intended payment. |
- Reactivation
| Customers that wish to
reactivate a closed account will be
assessed a $19.95 reactivation fee.
A $99.95 fee will be assessed if Hostway
restores your data files to your reactivated
account. |
- Hosting Plan Changes
| Customers that elect to
change plans to a different operating
system platform will be charged a $19.95
platform change fee. |
- Account Splits and Mergers
| Hostway encourages customers
to merge hosting plans contained in
two or more accounts into one account.
There is no fee for this service. Customers
may also request that Hostway separate
one or more plans contained under one
account into separate accounts. The
fee for this service is $19.95 for each
new account created and is charged to
the new account. Please direct all requests
for these services to: billing@hostway.com.au |
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| Cancellations |
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| Hosting plans will automatically renew until a plan
is cancelled. Cancellation of service requests may be
submitted online through Site Control. Cancellations
may also be submitted via fax at (02) 9922 6311, or
postal mail to: Hostway Corporation Pty Ltd, Attn Billing
Dept., Suite 807, 100 Walkers Street, North Sydney,
NSW 2060. Either print or write all required information
contained on the cancellation form. Cancellation requests
submitted via email cannot be accepted for security
reasons.
Cancellation requests must be received by Hostway
a minimum of ten (10) days prior to the end of your
Billing Cycle. Cancellations submitted later than
this time may result in automatic renewal of your
hosting plan. Cancellations become effective on the
day processed by Hostway. Hostway is unable to cancel
your account effective for a future date. Hostway
will confirm the cancellation request when it is processed.
If you do not receive a confirmation, please contact
Hostway as soon as possible.
Hostway does not monitor, and will not automatically
cancel, plans for problems related to domain name
transfers, non-usage, Internic, your ISP, or any other
secondary issues not directly related to Hostway's
services. Cancellation of services does not relieve
the customer from paying any outstanding balance owed
on the account. Hostway Corporation reserves the right
to cancel any account, at any time, without notice,
for any reason Hostway Corporation considers appropriate. |
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| 30 Day Money
Back Guarantee |
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| Each of Hostway’s shared hosting plans carries
a 30-day unconditional money back guarantee. If you
are not completely satisfied with our services or support
within the first 30 days, you will be given a full refund
of the fees paid in advance (excluding setup fees) upon
plan cancellation. The following services do not qualify
for the 30 Day Money Back Guarantee: additional items
and services; domain name registration; dedicated servers;
items and services ordered through the reseller program;
domain parking plus; and overage fees. |
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| Refund Policy |
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| Refunds are only available in accordance with the
30 Day Money Back Guarantee. Refunds will be provided
in the same payment method of the original payment.
There are no refunds offered or promised after 30 days.
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| Credit Card Disputes/Chargebacks |
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| Hostway has a zero tolerance policy for chargebacks.
Any customer who disputes a credit card payment is subject
to a fine, suspension and account termination at Hostway's
discretion. A charge of $25.00 per chargeback will be
assessed to all accounts that receive a chargeback. |
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| Miscellaneous |
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| Hostway has a zero tolerance policy for chargebacks.
Any customer who disputes a credit card payment is subject
to a fine, suspension and account termination at Hostway's
discretion. A charge of $25.00 per chargeback will be
assessed to all accounts that receive a chargeback. |
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