| All Web Hosting (Linux and Windows)
and Ecommerce Web Hosting plans include a 30
day money back guarantee. If you are
dissatisfied with your service for any reason,
you will receive a full refund (minus setup fees
and overage charges) if you cancel your account
within 30 days of the activation of your account.
Our refund policy does not apply to any additional
items or services; this includes but is not
limited to POP accounts, Real Audio®/Video®
and MySQL. Also not included are Domain Parking
services, Domain Registration and Dedicated
services, as well as Reseller programs. No refunds
are available after 30 days. In order to cancel
service, you must contact Hostway's Customer
Relations Team, Monday through Friday, 9:00
A.M. to 7:00 P.M. Central Time, at 1300
33 9999. Hostway's Customer Relations
Specialists will assist you with the cancellation
process. Please be aware that there are no pro-rated
refunds after the first 30 days of service.
The 30 day money back guarantee does not apply
to reseller accounts or dedicated servers, or
any fees associated with these accounts. The
30 day money back guarantee does not apply to
account renewals.
Accounts cancelled/terminated by Hostway for
violating our Terms
of Use do not qualify for the 30-day money
back guarantee. For example, if your account
is cancelled due to spamming, you will not be
given any refund.
Please allow 4-6 weeks for refunds of check
or money order payments. Additional processing
fees apply for T/T refunds. |
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