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What is a domain?
Domains identify a specific network location on the Internet.
A domain is your identity on the Internet and provides you
with an address that other Internet users can use to find
your site.
In order for visitors to access your site on the Internet,
you must select a unique domain and register it with an
accredited domain registrar. Any company that offers WhoisProtector
service can register your domain for you.
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What is the "Whois" database?
A live database that is available to the public 24/7, the
Whois database includes up-to-date contact information for
all registered domains. ICANN, the organization responsible
for overseeing the domain registration system, requires
all accredited domain registrars to publish accurate and
up-to-date contact information including name, postal address,
phone number and email address in the database. Inaccurate
contact information can be grounds for cancellation of a
domain.
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What is ICANN?
ICANN stands for the Internet Corporation for Assigned Names
and Numbers. ICANN coordinates, with accredited registrars,
the assignment of the following identifiers that must be
globally unique for the Internet to function: domains, IP
address numbers and protocol parameter and port numbers.
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How much does it cost to add
WhoisProtector to a domain registration?
You can purchase WhoisProtector Ultra from Hostway for $9.95/year
and WhoisProtector Lite for $4.95/year.
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Why should I register a domain
with Hostway and add WhoisProtector?
The benefit of adding WhoisProtector to a domain registration
is that you shield your identity and contact information
from spammers, identity thieves, scammers, undesirables,
etc. When you purchase and activate the WhoisProtector service,
WhoisProtector's contact information appears in the public
Whois database.
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If I register a domain with
the WhoisProtector service, will I be listed as the registrant
for the domain in the Whois?
No, WhoisProtector, Inc. will be listed in the public Whois
database as the registrant of the domain. You will retain
ownership of the domain and will have full control over
it. You can make changes to the nameservers and contact
information at any time using Hostway's SiteControl.
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If WhoisProtector, Inc. is
listed as the registrant of my domain, does that mean I
no longer own the domain?
No, you continue to own the domain. Hostway, through WhoisProtector,
Inc., is simply masking your contact information to protect
your privacy.
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How do I cancel the WhoisProtector
private domain registration service?
You can cancel the service at any time using Hostway’s SiteControl.
Please note that refunds are not available for this service.
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What if someone tries to
contact me through the contact information that appears
on the Whois protected domain?
The public Whois database requires a postal address, a phone
number and an email address for every registered domain.
When you add WhoisProtector Ultra or WhoisProtector Lite
to your domain registration, the WhoisProtector postal address
will be displayed. The WhoisProtector phone number is also
listed, which is configured with a voice message advising
the caller to email or send correspondence to the contact
information listed on the public Whois database.
With WhoisProtector Ultra, a private email address for the
domain is created and displayed in the Whois record in the
following format: yourdomainname@WhoisProtector.com. With
WhoisProtector Lite, your email address is displayed publicly
in the Whois record.
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How do I control the email
forwarding service for WhoisProtector Ultra?
When emails are sent to your private WhoisProtector Ultra
email address, they are processed according to the email
forwarding settings you selected for the domain. There are
two email forwarding settings to choose from: “Filter and
Forward” and “Bounce”. If you select the Filter and Forward
setting, all emails sent to your WhoisProtector Ultra email
address will be filtered for spam and forwarded to the email
address you provide to Hostway. You can modify this email
address through SiteControl. If you select the Bounce setting,
then all email messages sent to your WhoisProtector Ultra
email address will be returned to the sender as undeliverable.
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What does WhoisProtector
do with postal mail addressed to my domain?
WhoisProtector will sort and process registered, couriered
and first-class mail that appears to be of a legal nature
that is received on your behalf. You will be notified if
mail of this type has been received, and you will be given
the option to have the mail forwarded to your address. If
mail is forwarded, a shipping and handling charge will be
billed to your account. WhoisProtector will not open any
mail that is addressed to you.
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How am I notified if WhoisProtector
has received mail addressed to my domain?
You will be notified by email in the event that registered,
couriered correspondence or first-class mail, that appears
to be of a legal nature, has been delivered on your behalf.
The email notification will contain a scanned image or description
of the letter or package along with the shipping and handing
fees required to forward the mail to your address. You will
have five (5) days in which to reply with your request to
have the mail forwarded. Messages will only be forwarded
following successful fee processing.
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Will WhoisProtector open
and read mail that is addressed to my domain?
No, mail that is addressed to the registrant of a domain
will not be opened or read.
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What are WhoisProtector's
shipping and handling fees?
Forwarded mail is sent to you by courier for a shipping
and handling fee through Hostway. You will be charged only
if you reply to the notification email, confirming you want
correspondence sent to you and agree to accept the shipping
and handling charges. These fees must be paid before any
correspondence is forwarded.
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I want my real contact information
to be displayed in the Whois temporarily. Can I turn the
WhoisProtector service on and off automatically?
You can activate or deactivate the service at anytime using
Hostway's control panel, SiteControl.
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How long does it take for
the WhoisProtector contact information to appear in Whois
once activated?
If WhoisProtector is purchased at the same time as the domain
registration, the WhoisProtector contact information will
appear immediately in the Whois record. If you add WhoisProtector
to an existing domain through SiteControl, the WhoisProtector
contact information will appear in the Whois record once
the Whois database is updated — normally once per day.
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Do I have to enter my valid
contact information for a domain registration if I use WhoisProtector?
Yes, you must supply Hostway with your accurate contact
information and keep this information up to date. This is
a requirement by ICANN, who can request this information
in cases of complaints and disputes. It is also very important
to keep this information accurate to ensure you receive
important notices and correspondence intended for you such
as domain renewal notices.
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Does the WhoisProtector service
expire the same time as my domain?
WhoisProtector service is bound to a specific domain. WhoisProtector
service will be automatically renewed on the WhoisProtector
feature renewal date unless it is removed before this date
through SiteControl. The service cannot be transferred to
another domain.
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Will the WhoisProtector service
be renewed when I renew my domain registration?
The WhoisProtector service is separate from your domain
registration service and is renewed automatically on its
own renewal date. If you do not want to renew WhoisProtector,
you must delete the feature through SiteControl before the
WhoisProtector renewal date.
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What domain extensions can
I use the WhoisProtector service with?
The domain extensions currently supported are: .com, .net,
.org, .biz, .info and .name.
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How will WhoisProtector know
if my contact information changes?
WhoisProtector uses the contact information that you maintain
with Hostway. You can update your domain contact information
through Hostway’s SiteControl.
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Will WhoisProctector, Inc.
ever reveal my actual contact information?
Your contact information will only be disclosed if required
by a court of competent jurisdiction, an arbitration award,
directions from ICANN or if there is a breach in the service
agreement.
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How do I contact WhoisProtector
customer service?
You can contact WhoisProtector at sales@hostway.com.au.
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