| Support
Hostway is committed to addressing the dynamic support needs of our customers. Our comprehensive support solutions not only represent specialized options through which service requests and operational concerns are routed, these focused solutions allow Hostway to deliver the dedicated and immediate support our customers require to keep their Internet operations up and running 24 hours a day, 7 days a week.
As a Hostway customer, you will have access to the following resources:
Resource Site
An online collection of internally developed manuals and documentation is available. From quick and easy to use tutorials for novices to comprehensive detailed guides for the advanced user.
Support Request System
We realize problems do not work on a schedule and could arise at 2 AM. Our dedicated support team is available 24x7 to quickly respond to any issues and work with you to resolve your problems. Through our advanced trouble-ticket system accessible through SiteControl, you can rest assured that a highly trained technician on duty will be able to respond swiftly any time day or night.
Customer Support
Our staff is always ready to provide assistance and to help you run your server as smoothly as possible! We provide the following channels for our dedicated server hosting customers:
Hostway’s Sales Department:
By email at sales@hostway.com.au
or by phone at 1-800-33-99-99
Contact Hostway’s Technical Support Department by:
Opening a Support Ticket through SiteControl.
Sending an email to dedspecialist@hostway.com.au
For upgrades, you can submit a Work Order Request
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