Hostway is one of the worlds largest Internet hosting, managed services providers and domain registrars with offices in 12 countries and we are seeking Help Desk people for our growing Sydney Office.

You will have strong people and communication skills along with the ability to fit in with the existing team and absorb local policies, procedures and standards. The successful candidate will be a pro-active self-starter with a high work ethic and will require minimal supervision

Your new role has strong scope for internal career growth for the right people, please apply below

Responsibility

Working as part of a team you will be actively involved in the building, configuring, implementing and supporting of our extensive web-hosting infrastructure. Part of your role will also involve the set up and administration of services as-well as client support.
In this regard a strong customer focus is critical.

Responsibilities also include maintaining SLAs on Web Infrastructure, through proactive monitoring, security hardening and patching and regular maintenance, and infrastructure software upgrades, and also including rostered after hours on call monitoring and support as needed.

The people we are looking for should have 2 years experience in either web hosting or LAN/WAN infrastructure and technologies such as backup, CISCO Routering and switching. Server clustering and load balancing experience would be looked upon favourably.

You will have strong people and communication skills along with the ability to fit in with the existing team and absorb local policies, procedures and standards.

The successful candidate will be a pro-active self-starter with a high work ethic and will require minimal supervision

Duties:

• Analytical and structured problem solving skills and be able    to analyse, diagnose and troubleshoot root cause    technical problems.
• Advanced knowledge of Windows 2000 Server, IIS and    UNIX operating systems.
• Advanced knowledge of DNS, Mail, HTML and basic WWW    services.
• Working knowledge of Unix operating system.
• Advanced knowledge of IP networking.
• Advanced knowledge of LAN/WAN networks and protocols.
• Experience in IT operational environment· Firewalls    functions as well as Antivirus and other security packages    expertise is an advantage.
• Knowledge of VB, ASP and UNIX scripting will be highly    valued.
• A high level of demonstrated expertise with Windows    2000 Server, Networking Services.
• Expertise in monitoring and performance tuning at the    operating system and hardware level.
• Possess an ability to utilise your technical knowledge in    the continuous improvement of procedures and policy.
• Experience with implementing and testing BCP recovery.
   Expertise in consulting, design and project methodologies.
• Ability and desire to produce and maintain high quality    accurate technical documentation.
• Good general knowledge of networking infrastructure.

Contact:
careers@hostway.com.au
fax: +61 2 8262 6699